Salesforce Admin Training / Salesforce.com CRM Administrator Training

Salesforce.com CRM Administrator Training in Chennai India: We offer Salesforce.com Administrator CRM Training in Chennai India for customers in India and abroad. Our Salesforce CRM Administrator Training is delivered in classroom at customer premises or at our office.

Target participants for Salesforce Admin Training

• Salesforce.com CRM Administrators
• Salesforce.com CRM Developers
• Salesforce.com CRM Consultants

Prerequisites for taking Salesforce Admin Training

You need to have a good understanding of basic Salesforce.com CRM concepts and functionality. You should be aware of:

1. Salesforce CRM Navigation
2. Salesforce CRM Sales application functionality

Course outcome of Salesforce Administrator Training

When you complete this course, you’ll be able to:

1. Customize Salesforce CRM application (like page layouts, fields, tabs, and business processes etc)
2. Manage a secure Salesforce CRM environment
3. Import and maintain clean data
4. Create reports and dashboards
5. Deploy and use features of Salesforce CRM Sales, Salesforce Salesforce CRM Marketing, Salesforce CRM Service, Admin Console, and the AppExchange

Course outline of Salesforce Admin Training

Security Confirmation

• Activate your computer for Salesforce.com CRM

Navigation

• Set up Admin options & User Interface

Organization Administration of Salesforce.com CRM

• Set your organization’s language & locale
• How to Manage organization’s currency

Customization in Salesforce.com CRM

• How to Create custom profiles & custom fields
• How to Define dependent picklists
• How to Customize lookup fields & formula fields
• How to Customize page layouts
• Customize standard related lists
• Learn about record types & business processes
• Use field-level security

Security & Access in Salesforce.com CRM

• How to Create & manage your users
• How to Set organization-wide defaults
• Learn about record access
• How to Create the role hierarchy
• Learn about role transfer & mass transfer functionality
• Learn about the Sharing model
• Manually share records
• Set up opportunity team selling & account teams
• Learn about folder access

Workflow in Salesforce.com CRM

• How to Define workflow
• How to Set up workflow rules
• How to Set up workflow tasks & alerts

Workflow Approvals

• Plan approvals using workflow
• How to use the approval wizard – standard vs. jump start
• Create workflow approvals

Data Validation in Salesforce.com CRM

• Learn about Salesforce CRM data validation
• Create data validation rules
• Learn about custom field unique and duplicate properties
• Execute an initial import
• Update via the import wizard

Data Utilities for Import and manage data

• Importing overview
• Learn about import solutions & custom object records using the data loader
• How to use mass delete
• Initiate weekly export
• How to use storage

Analytics & Reports in Salesforce.com CRM

• Create custom reports
• How to use advanced filters
• How to use conditional highlighting
• How to use custom summary formulas
• How to use dashboards

Marketing Administration

• Terminology overview
• Use the Integrated Campaign Builder
• Learn about lead assignment setup
• Learn Web-to-lead & auto-response rules

Service & Support Administration

• Learn about case escalation
• Identify solution categories, & suggested solutions
• How to set up the self-service portal
• Mass manage self-service portal users

Administration Console

• Navigate the Administration Console
• How to create a Administration Console

Extending Salesforce CRM

• What are custom objects
• Learn about custom tabs
• Learn about custom Web tabs
• Build a custom app

The AppExchange

• What is the AppExchange
• How to install an app
• How to delete an app

The course outline is similar to ADM201 and ADM202 of Salesforce.com CRM training which are recommended courses for taking Certified Administrator course of Salesforce.com CRM. At the end of course we will conduct a quiz to test your knowledge of the understanding of the Salesforce.com CRM Administration.